Legal Disclosures & Governance

OrderManagementPoint, registered at 64 Rue Vieille du Temple, 75003 Paris, France, acts as data controller for personal data submitted through our website, project briefs, and service correspondence. Questions regarding this policy may be directed to [email protected].

1. Categories of Data Processed

We process identification and contact details (name, business email, telephone, organisation), correspondence content (project specifications, commercial interests), and limited technical logs (IP address, browser metadata, consent preferences) required to operate and secure our digital services.

2. Purposes and Legal Bases

Personal data is processed on the following legal bases: (a) performance of a contract or pre-contractual measures requested through project briefs; (b) legitimate interests in responding to business enquiries, securing our systems, and improving service delivery; and (c) consent for optional analytics or marketing communications, which may be withdrawn at any time.

3. Recipients and International Transfers

Data is shared only with processors who support our operations (cloud hosting, email delivery, payment infrastructure) under appropriate contractual safeguards. Delivery infrastructure is maintained within the European Union. Where a transfer outside the EEA is required, we rely on Standard Contractual Clauses or equivalent legal mechanisms.

4. Retention

Enquiry correspondence is retained for up to twenty-four (24) months unless a contractual relationship is established, in which case records are retained for the duration of the engagement and thereafter for statutory commercial and tax retention periods applicable in France.

5. Your Rights

Subject to applicable law, you may request access to, rectification of, erasure of, restriction of, or portability of your personal data, and you may object to processing based on legitimate interests. You also have the right to lodge a complaint with a supervisory authority, including the Commission Nationale de l'Informatique et des Libertés (CNIL). Requests may be addressed to [email protected].

6. Security

We implement technical and organisational measures — including access controls, encryption in transit, and EU-hosted processing — designed to protect personal data against unauthorised access, alteration, or disclosure.

These Terms of Service ("Terms") govern professional engagements between OrderManagementPoint ("we", "us", "the Provider"), located at 64 Rue Vieille du Temple, 75003 Paris, France, and any client organisation or individual commissioning our services ("the Client"). By submitting a project brief, accepting a proposal, or paying an invoice, the Client agrees to these Terms.

1. Scope of Engagement

Services — including bespoke ERP framework design, CRM data pipelines, workflow unification, architecture reviews, enablement, and stewardship retainers — are defined exclusively in the applicable Statement of Work (SOW) or proposal issued by OrderManagementPoint. The SOW prevails over any conflicting marketing material or informal correspondence.

2. Fees and Payment

Fees are stated in the proposal and are exclusive of applicable taxes unless expressly noted. Invoices are payable within fourteen (14) days of issue unless otherwise agreed in writing. Payment may be settled through the payment link published on our website or by bank transfer to the account details provided on the invoice. Late payment may accrue interest at the statutory rate and may result in suspension of delivery work.

3. Intellectual Property

Upon full settlement of all amounts due under the applicable engagement, OrderManagementPoint assigns to the Client all worldwide intellectual property rights in the Client-specific deliverables produced under that engagement, including source code, documentation, process models, and design specifications. Pre-existing tools, frameworks, and know-how of OrderManagementPoint remain the property of the Provider and are licensed to the Client solely as required for the intended use of the deliverables.

4. Client Responsibilities

The Client shall provide timely access to systems, personnel, documentation, and decision-makers reasonably required for delivery. Delays in Client input may extend timelines without liability to the Provider. The Client remains responsible for the accuracy of all materials it supplies.

5. Confidentiality

Each party shall protect the other's confidential information with at least the same degree of care it uses for its own, and shall not disclose such information to third parties except to personnel and contractors bound by equivalent obligations, or where required by law.

6. Warranties and Liability

Deliverables are performed with reasonable professional skill and care. Except as expressly stated in an SOW, services and deliverables are provided without other warranties. To the maximum extent permitted by law, OrderManagementPoint's aggregate liability arising out of an engagement shall not exceed the total fees paid by the Client for that engagement. Nothing in these Terms limits liability for fraud, wilful misconduct, or any liability that cannot be limited under applicable law.

7. Term and Termination

Either party may terminate an engagement for material breach if the breach remains uncured thirty (30) days after written notice. Upon termination, the Client shall pay for all work performed and non-cancellable commitments incurred up to the effective termination date. Provisions concerning intellectual property, confidentiality, and liability survive termination.

8. Governing Law

These Terms are governed by the laws of France, without regard to conflict-of-law principles. Disputes shall be submitted to the competent courts of Paris, France, unless mandatory consumer protections provide otherwise.

This Cookie Policy explains how OrderManagementPoint uses cookies, local storage, and similar technologies on ordermanagementpoint.com and related digital properties, operated from 64 Rue Vieille du Temple, 75003 Paris, France. For questions, contact [email protected].

1. What We Use

We primarily use essential technologies required for the site to function: a consent-preference flag stored in your browser's localStorage (key cookie_accepted) so our consent notice is not repeatedly presented. We may also set strictly necessary session or security cookies when you interact with forms or payment flows.

2. Categories

Essential cookies: required for security, form operation, and storing your cookie acknowledgement. These cannot be disabled through our interface without affecting core functionality.

Analytics cookies: if enabled at any point, used only to understand aggregate traffic patterns. Optional analytics are activated solely with consent and may be refused without impacting access to our services.

3. Third-Party Services

Embedded content such as maps may set cookies under the third party's own policies. Payment processing is handled through our contracted payment provider, which may set necessary cookies to complete and secure transactions.

4. Managing Preferences

You may clear stored consent flags at any time through your browser settings (clear site data / cookies for this domain). If you clear local storage, the consent banner will reappear on your next visit. Browser-level controls also allow you to block or delete cookies globally, with the caveat that essential site features may not operate as intended.

5. Updates

We may revise this Cookie Policy to reflect operational or legal changes. The revision date published at the head of this register indicates the current version. Material changes will be signposted on this page.

This Refund Policy applies to fees paid to OrderManagementPoint for professional services, including retainers. All refund decisions are made by OrderManagementPoint, 64 Rue Vieille du Temple, 75003 Paris, France, and may be directed to [email protected].

1. Professional Services

Engagements are typically paid in instalments tied to discovery, build milestones, or a monthly retainer fee. Once a phase has begun — including discovery workshops, architecture drafting, pipeline configuration, or migration dry-runs — the corresponding fee is non-refundable, as resources have been dedicated to your mandate. Unused prepaid amounts for unstarted phases may be refunded on written request.

2. Cancellation by the Client

If you cancel an engagement after a Statement of Work has been countersigned, you remain liable for: (a) all work completed and deliverables delivered up to the cancellation date; (b) non-cancellable third-party commitments made on your behalf; and (c) any early-termination fee stated in the SOW, if any. Deposits securing scheduling of specialist personnel are non-refundable once the mobilisation window opens.

3. Cancellation by OrderManagementPoint

We reserve the right to decline or discontinue engagements where required information is withheld, where project objectives become incompatible with our professional standards, or where the Client remains in material breach after notice. In such cases, refunds of unearned prepaid fees are issued at our reasonable discretion, less the value of work performed and committed costs incurred.

4. Stewardship Retainers

Monthly stewardship retainers are charged in advance for the upcoming service month. Retainers may be cancelled for the end of a billing cycle with at least fourteen (14) days' written notice; no refund is issued for the month already in progress once monitoring, reporting, or change-request services have commenced.

5. Payment Disputes

If you believe an invoice has been raised in error, notify us within fourteen (14) days of the invoice date with supporting detail. Valid disputes are reviewed promptly, and any overpayment confirmed on review will be returned by the original payment method or bank transfer.

6. Statutory Rights

Nothing in this policy limits mandatory rights available under applicable consumer or commercial law. Where mandatory law provides for a right of withdrawal or refund that cannot be excluded, that right prevails to the extent required.